COMPLAINTS HANDLING POLICY – MANNING ASSET MANAGEMENT

 

If you have a concern or wish to make a complaint about any aspect of our service, then we encourage you to contact us:

Manning Asset Management

Phone                +61(2) 8003 3568

Email                   [email protected]

Post                     Level 4, 17-19 Bridge Street, Sydney NSW 2000

We do ask that you provide us with as much information as possible about your concern to help us find a resolution as quickly as possible.

Please be assured that any concerns or feedback is treated seriously and will be addressed promptly and fairly.

 

What happens after a complaint has been lodged?

We aim to resolve your concerns at the time of your call or contact. If this is not possible, we will acknowledge your complaint within one business day of receipt.

By legislation we are required to investigate your complaint, and provide you with a formal written response, called an IDR Response, within 30 calendar days of receiving your complaint.

If we have not responded within 30 calendar days, or you are not satisfied with the outcome, you may take the matter to external dispute resolution.

 

External dispute resolution

If you are not satisfied with our handling of your complaint or our decision, you may have the right to have your complaint heard by the appropriate external dispute resolution service free of charge.

Australian Financial Complaints Authority (AFCA)

Phone                 1800 931 678 (free call)

Email                   [email protected]

Website              www.afca.org.au

Post                     GPO Box 3, Melbourne VIC 3001